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Music

Music Returns and Refunds

I ordered a vinyl from you and it is skipping. Can you help?

Yes! As long as your order falls within the 30-day return policy, we should be able to help. Please note that skipping is not always caused by a defect with a vinyl and can often be solved by adjusting the settings on your turntable (e.g. counterweig

My vinyl is warped. Could you replace it?

We cannot guarantee a perfectly flat record, but if the vinyl is so warped that it causes playback problems such as skipping or jumping, please send the store's customer support team a short video of the vinyl playing so that we can see and hear the

I purchased a record and the paper sleeve or jacket has a slight corner bump, crease or seam split edge. Can I get a replacement or a refund?

We do our best to ensure that your record reaches you in the best possible condition. However, due to the nature of the product (record in a paper sleeve and paperboard jacket) and the fact that these are handled and shipped worldwide from the moment

My vinyl sounds different than the CD or digital version. Can I please return it for a refund?

The master for vinyl may differ from the digital master and they are completely different technologies so we cannot guarantee that a vinyl will sound the same as other music formats. Preferences are subjective, so for any given release, some fans may

I purchased a vinyl record from another vendor and there are playback issues. Can you replace it?

We cannot offer refunds or replacements on items purchased elsewhere. Please contact the vendor for more information.