General questions relating to our site and policies

General

Policies relating to returns, refunds, damages, etc.

Returns and Refunds

Information about our policies (shipping, returns, etc.)

Store Policies

What are your shipping Policies and Options?

Your shipping terms say that Media Mail is not guaranteed. Why is that?

Shipping

Do you accept PayPal?

Are the suggested shipping addresses during checkout correct?

Once I place an order, when will my account be charged?

Checkout Process

I'd like an autograph or a favor from the artist(s). Can you provide the artist or management's email or shipping address?

I cannot find my old store account to consult purchase history prior to 2021

Are the prices of items on tour the same as on the webstore?

Miscellaneous

How long is the return policy?

I have received an incorrect item. What do I do?

My order is damaged/defective. Is it possible to get a replacement?

Can I return or exchange my order?

I bought a T-shirt at a concert. Can I send it to the online store as a return?

General Returns

I ordered a vinyl from you and it is skipping. Can you help?

My vinyl is warped. Could you replace it?

I purchased a record and the paper sleeve or jacket has a slight corner bump, crease or seam split edge. Can I get a replacement or a refund?

My vinyl sounds different than the CD or digital version. Can I please return it for a refund?

I purchased a vinyl record from another vendor and there are playback issues. Can you replace it?

Music

Will I receive a tracking number for my order?

The Media Mail tracking has not updated since my order shipped. Should I be concerned?

Where is my order? The tracking has not been updated lately.

How does Asendia tracking work?

Will I be notified if delivery is attempted?

Tracking

When will my order ship?

May I have an update on my order? Has it shipped yet?

My order contains both in-stock items and pre-order/backorder items. Will you ship the in-stock items first?

Will my pre-order get delivered on the release date?

I'd like to receive an item tomorrow. Do you offer next-day/expedited delivery services?

Processing / Order Status

My package is late. When will I receive it?

My package was scanned as delivered, but I cannot find it. Where is it?

May I be refunded for an order I did not receive from six months ago?

Late / Missing Order

Is it possible to change the shipping address on my order?

Can I change the billing address on my order?

Can I cancel my order?

Can I add or remove items from my order?

Order Changes / Cancellations

Order Information

What garments do you use?

I want to buy an item, but it's not on the site. Is it possible for you to find an extra one or have one made?

Do you carry the same items that are currently sold on tour?

Do your vinyl records include coupons/cards for free digital downloads?

Products