Most orders are successfully delivered within the estimated timeframe, but delays do occasionally occur. During the holiday period, domestic shipments do not get physically scanned as often. Longer gaps between scan events are to be expected and pack

Most orders are successfully delivered within the estimated timeframe, but delays do occasionally occur.&#xA0;During the holiday period, domestic shipments do not get physically scanned as often. Longer gaps between scan events are to be expected and packages may not scan until they reach the destination center for final sorting.If delivery appears delayed please check the shipping address to make sure it is complete and accurate. Common mistakes include missing apartment numbers or inaccurate postal codes.&#xA0;If the address is accurate we recommend checking with your local post office to make sure they are not holding the package for pickup. For example, if the package is too large to fit through your mail slot and there is no safe place to leave it, the mail carrier may send it to the depot to be picked up. In theory, they should leave you a notice indicating that delivery had been attempted, but it can happen where the notice goes missing or the carrier neglects to leave it. If a package is returned to us as unclaimed, we will let you know. We can either treat it as a return and refund your account for the item cost or make arrangements for a reshipment. In either case, the shipping costs are non-recoverable.If you selected a shipping service that includes tracking, please follow along closely regarding the delay and signing up for email or SMS updates on the mail carrier&apos;s website. If you did not choose a shipping service that included tracking, we would not be able to determine its location. However, if you&#x2019;re concerned about the order, feel free to contact store support and we&#x2019;ll provide any information we can to help.

My package is late. When will I receive it?

There are a few things that could cause this to happen. It’s possible that your package has been delivered, but has not yet been discovered. Depending on how mail is delivered in your building, it may not have been delivered to your apartment door; y

There are a few things that could cause this to happen. It&#x2019;s possible that your package has been delivered, but has not yet been discovered. Depending on how mail is delivered in your building, it may not have been delivered to your apartment door; you may need to check a secondary location such as a mail room, front desk, or safe drop location. Also, check with everyone in the household, as another person may have received or retrieved the item. Another possibility is that it&#x2019;s been stolen after it was delivered. Please be sure to provide a shipping address that is secure against theft, as we cannot prevent or guarantee against this ourselves. If you want to pay more for an upgraded service that requires a signature for delivery, please let store support know, preferably before you place your order, and we&apos;ll look into it. Once we have sent you your tracking number, please follow the tracking closely and, if possible, sign up for updates on the carrier&#x2019;s website if possible to avoid any delivery issues. If your item has not been physically delivered within 24 hours of a delivery scan (the carrier sometimes scans it as delivered before actual delivery occurs), please feel free to contact store support as soon as possible. We do not guarantee against theft or loss after a package has been scanned as delivered, so refunds are not possible, but we can provide advice or guidance on what actions you can take. Please note that the chances of finding a missing package decrease with time, so if you don&apos;t reach out within 5 business days of the delivery scan, it is less likely we will be able to help you find your package

My package was scanned as delivered, but I cannot find it. Where is it?

The customer is responsible for tracking their package and letting us know of any delivery issues in a timely manner. In general, please contact store support as soon as possible if your order has not arrived one week after the typical delivery time

The customer is responsible for tracking their package and letting us know of any delivery issues in a timely manner. In general, please contact store support as soon as possible if your order has not arrived one week after the typical delivery time indicated in the Shipping Policies (e.g. 1-3 business days transit time for Priority Mail) as this will give us a better chance to resolve delivery issues. Also, please contact us if your tracking shows a successful delivery scan but you still haven&apos;t received your package after 24 hours and we will advise you on how to retrieve/locate your package. There is no guarantee against loss or theft after delivery. Some classes of mail are insured against loss by the carrier, but after 60 days from the date of shipment, we have no recourse with any carrier, so refunds and replacements are unfortunately not possible, regardless of the class of mail selected.

May I be refunded for an order I did not receive from six months ago?

Information related to shipping or processing delays

Late / Missing Order

Order Information

What are your shipping Policies and Options?

Your shipping terms say that Media Mail is not guaranteed. Why is that?

Shipping

Do you accept PayPal?

Are the suggested shipping addresses during checkout correct?

Once I place an order, when will my account be charged?

Checkout Process

I'd like an autograph or a favor from the artist(s). Can you provide the artist or management's email or shipping address?

I cannot find my old store account to consult purchase history prior to 2021

Are the prices of items on tour the same as on the webstore?

Miscellaneous

General

How long is the return policy?

I have received an incorrect item. What do I do?

My order is damaged/defective. Is it possible to get a replacement?

Can I return or exchange my order?

I bought a T-shirt at a concert. Can I send it to the online store as a return?

General Returns

I ordered a vinyl from you and it is skipping. Can you help?

My vinyl is warped. Could you replace it?

I purchased a record and the paper sleeve or jacket has a slight corner bump, crease or seam split edge. Can I get a replacement or a refund?

My vinyl sounds different than the CD or digital version. Can I please return it for a refund?

I purchased a vinyl record from another vendor and there are playback issues. Can you replace it?

Music

Returns and Refunds

Store Policies

Will I receive a tracking number for my order?

The Media Mail tracking has not updated since my order shipped. Should I be concerned?

Where is my order? The tracking has not been updated lately.

How does Asendia tracking work?

Will I be notified if delivery is attempted?

Tracking

When will my order ship?

May I have an update on my order? Has it shipped yet?

My order contains both in-stock items and pre-order/backorder items. Will you ship the in-stock items first?

Will my pre-order get delivered on the release date?

I'd like to receive an item tomorrow. Do you offer next-day/expedited delivery services?

Processing / Order Status

Is it possible to change the shipping address on my order?

Can I change the billing address on my order?

Can I cancel my order?

Can I add or remove items from my order?

Order Changes / Cancellations

What garments do you use?

I want to buy an item, but it's not on the site. Is it possible for you to find an extra one or have one made?

Do you carry the same items that are currently sold on tour?

Do your vinyl records include coupons/cards for free digital downloads?

Products