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Late / Missing Order

3 articles

Information related to shipping or processing delays


My package is late. When will I receive it?

Most orders are successfully delivered within the estimated timeframe, but delays do occasionally occur. Please note that exceptions are much more common at this time due to the current restrictions in place to combat COVID-19. Consequently, any guar

My order shipped a year ago and I have not received it. I also have a vinyl order from two years ago that I just opened today and it skips. Can you send replacements?

Our return/refund policy lasts 30 days. If more than 30 days have passed, we unfortunately cannot offer replacements, refunds or exchanges. In general, please contact store support as soon as possible if your order has not arrived after the typical d

My package was scanned as delivered, but I cannot find it. Where is it?

There are a few possibilities that can lead to this occurrence. It’s possible your package has been delivered, but that it has not been discovered yet. Some postal companies advise that some buildings do not allow for deliveries directly to your door