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Late / Missing Order

Information related to shipping or processing delays

My package is late. When will I receive it?

Most orders are successfully delivered within the estimated timeframe, but delays do occasionally occur. During the holiday period, domestic shipments do not get physically scanned as often. Longer gaps between scan events are to be expected and pack

My package was scanned as delivered, but I cannot find it. Where is it?

There are a few things that could cause this to happen. It’s possible that your package has been delivered, but has not yet been discovered. Depending on how mail is delivered in your building, it may not have been delivered to your apartment door; y

May I be refunded for an order I did not receive from six months ago?

The customer is responsible for tracking their package and letting us know of any delivery issues in a timely manner. In general, please contact store support as soon as possible if your order has not arrived one week after the typical delivery time