Information relating to our shipping policies

Shipping

Miscellaneous

Questions relating to the checkout process or troubleshooting

Checkout Process

The CBP

General questions relating to our site and policies

General

Store Policies

What are your shipping Policies and Options?

I'd like to receive an item tomorrow. Do you offer next-day/expedited delivery services?

Your shipping terms say that Media Mail is not guaranteed. Is that true?

I'd like an autograph or a favor from the artist(s). Can you provide the artist or management's email or shipping address?

My store account appears to be gone, along with my purchase/download history. Can you help?

Do you accept PayPal?

I have received an incorrect item. What do I do?

My order is damaged/defective. Is it possible to get a replacement?

Can I return or exchange my order?

I bought a t-shirt at a concert. It does not fit. Can I return it to the online store for exchange?

I ordered a vinyl from you and it is skipping. Can you help?

My vinyl is warped. Could you replace it?

I bought a vinyl record and the paper vinyl inner sleeve is creased or otherwise slightly damaged? Can I get this replaced?

My vinyl jacket has a seam split or other minor defect. Can I get a replacement?

My vinyl sounds different than the CD or digital version. Can I please return it for a refund?

I purchased a vinyl record from another vendor and there are playback issues. Can you replace it?

Music

Returns and Refunds

Will I receive a tracking number for my order?

The Media Mail tracking has not updated since my pre-order has shipped. Should I be concerned?

Where is my order? The tracking has not been updated lately.

Tracking

When will my order ship?

May I have an update on my order? Has it shipped yet?

My order contains a pre-order item and some other items that are in stock. Why haven't you shipped anything?

Will my pre-order get delivered on the release date?

Processing / Order Status

My package is late. When will I receive it?

My order shipped a year ago and I have not received it. I also have a vinyl order from two years ago that I just opened today and it skips. Can you send replacements?

My package was scanned as delivered, but I cannot find it. Where is it?

Late / Missing Order

Is it possible to change the shipping address on my order?

Can I change the billing address on my order?

Can I cancel my order?

Can I add or remove items from my order?

Order Changes / Cancellations

Shipment Information

What garments do you use?

There is an item I’d like to purchase, but it’s not for sale on the site. Is it possible you could find an extra one or have one made?

Do you carry the same items sold on tour?

Do your vinyl records include coupons/cards for free digital downloads?

What does this note in the vinyl product description mean? “Minor sound imperfections have been reported with this pressing. Applicable returns or exchanges are not possible.”

Products

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Categories

Shipping

Miscellaneous

Checkout Process