<p>In general, there shouldn&#x2019;t be long gaps of time between scanning events for domestic shipments, but delays do sometimes occur. In most cases, packages do end up reaching their final destination. For international shipments, these gaps between scan events are more common as the package is handled by multiple carriers. Also, if there is a backlog at customs, it could take a few weeks for an order to be cleared once they take possession of it. Please try entering the tracking number on your local postal service&#x2019;s website, as the package may have been handed off to a delivery partner for final-mile delivery. It&#x2019;s also a good idea to check with your local post office to make sure they aren&#x2019;t holding it for pickup due to a delivery issue. If these situations do not apply to you and/or there appears to be a significant issue with the shipment of your order, please feel free to contact store support.</p>

In general, there shouldn’t be long gaps of time between scanning events for domestic shipments, but delays do sometimes occur. In most cases, packages do end up reaching their final destination. For international shipments, these gaps between scan e

Where is my order? The tracking has not been updated lately.

Order Information

Tracking

What are your shipping Policies and Options?

Your shipping terms say that Media Mail is not guaranteed. Why is that?

Shipping

Do you accept PayPal?

Are the suggested shipping addresses during checkout correct?

Once I place an order, when will my account be charged?

Checkout Process

I'd like an autograph or a favor from the artist(s). Can you provide the artist or management's email or shipping address?

I cannot find my old store account to consult purchase history prior to 2021

Are the prices of items on tour the same as on the webstore?

Miscellaneous

General

How long is the return policy?

I have received an incorrect item. What do I do?

My order is damaged/defective. Is it possible to get a replacement?

Can I return or exchange my order?

I bought a T-shirt at a concert. Can I send it to the online store as a return?

General Returns

I ordered a vinyl from you and it is skipping. Can you help?

My vinyl is warped. Could you replace it?

I purchased a record and the paper sleeve or jacket has a slight corner bump, crease or seam split edge. Can I get a replacement or a refund?

My vinyl sounds different than the CD or digital version. Can I please return it for a refund?

I purchased a vinyl record from another vendor and there are playback issues. Can you replace it?

Music

Returns and Refunds

Store Policies

Will I receive a tracking number for my order?

The Media Mail tracking has not updated since my order shipped. Should I be concerned?

How does Asendia tracking work?

Will I be notified if delivery is attempted?

When will my order ship?

May I have an update on my order? Has it shipped yet?

My order contains both in-stock items and pre-order/backorder items. Will you ship the in-stock items first?

Will my pre-order get delivered on the release date?

I'd like to receive an item tomorrow. Do you offer next-day/expedited delivery services?

Processing / Order Status

My package is late. When will I receive it?

My package was scanned as delivered, but I cannot find it. Where is it?

May I be refunded for an order I did not receive from six months ago?

Late / Missing Order

Is it possible to change the shipping address on my order?

Can I change the billing address on my order?

Can I cancel my order?

Can I add or remove items from my order?

Order Changes / Cancellations

What garments do you use?

I want to buy an item, but it's not on the site. Is it possible for you to find an extra one or have one made?

Do you carry the same items that are currently sold on tour?

Do your vinyl records include coupons/cards for free digital downloads?

Products

Where is my order? The tracking has not been updated lately.Updated 2 years ago