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Information related to tracking


Will I receive a tracking number for my order?

Most of the services available on our site do include tracking. One exception is Canada Post Lettermail service, which is not tracked. Please refer to our Shipping Policy page, linked at the bottom of the main store page. If tracking is available for

The Media Mail tracking has not updated since my pre-order has shipped. Should I be concerned?

In some cases, this is to be expected. It can sometimes take some time for the tracking to update, especially with Pre-orders where Media Mail is selected at checkout. Often, when shipping a large number of pre-orders at the same time, USPS picks up

Where is my order? The tracking has not been updated lately.

In general, there shouldn’t be long gaps of time between scanning events for domestic shipments, but delays do sometimes occur. In most cases, packages do end up reaching their final destination. For international shipments, these gaps between scan e