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Information related to tracking

Will I receive a tracking number for my order?

Most of the services available on our site do include tracking. One exception is Canada Post Lettermail service, which is not tracked. Please refer to our Shipping Policy page, linked at the bottom of the main store page. If tracking is available for

The Media Mail tracking has not updated since my order shipped. Should I be concerned?

In some cases, this is to be expected. It can sometimes take some time for the tracking to update, especially with pre-orders or periods of high order volume where Media Mail is selected at checkout. When a large number of orders are shipped at the s

Where is my order? The tracking has not been updated lately.

In general, there shouldn’t be long gaps of time between scanning events for domestic shipments, but delays do sometimes occur. In most cases, packages do end up reaching their final destination. For international shipments, these gaps between scan e

How does Asendia tracking work?

Asendia provides shipping services, including collection, processing, and final-mile delivery. They work with carefully selected partners in each country, based on price, reliability, and features. If you've selected an Asendia service at checkout, t

Will I be notified if delivery is attempted?

We don't receive or send out notifications when the carrier attempts delivery. It is possible that the carrier may notify you locally, depending on their processes, but we can't guarantee that on our end. It's important to follow the tracking closely