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Processing / Order Status

Information relating to how orders are processed

When will my order ship?

For standard, non-pre-sale/backorder/holiday orders, please note there is a processing time of 1-5 business days before shipment. If your order is last minute and needs to be rushed, please contact store support as soon as you order or in advance and

May I have an update on my order? Has it shipped yet?

Please note there is generally a processing time of 1-5 business days before a standard order ships. However, during periods of high activity (e.g. the holiday period) there could be a longer turnaround and response time. Once an order is fulfilled y

My order contains both in-stock items and pre-order/backorder items. Will you ship the in-stock items first?

As might be stated during checkout, it is likely that all of your merchandise will ship around the same time. Your entire pre-order will generally be held until the pre-sale items are available to ship. Please check your order confirmation and the pr

Will my pre-order get delivered on the release date?

That is generally the goal, but it is not always possible. Pre-orders are available for select products before they are physically received at our warehouses. The estimated ship date for these items will be displayed in the product description. This

I'd like to receive an item tomorrow. Do you offer next-day/expedited delivery services?

We offer various delivery services at checkout depending on the shipping address but the mail class you select does not affect the processing time of 1-5 business days. Please contact the store customer service before completing your order if you’d l