All articles

General Returns

General information regarding returns and refunds

I have received an incorrect item. What do I do?

Please contact us with your order number and pictures of the item(s) you received, including all tags and other relevant information, and we’ll provide assistance and instructions.

My order is damaged/defective. Is it possible to get a replacement?

Please contact us as soon as possible with pictures and video (if applicable) of the item, indicating the damage and we’ll provide assistance and instructions.

Can I return or exchange my order?

We have a 30-day return policy, so as long as your order was delivered recently and has not been used, worn, or washed, then a return should be possible. Due to inventory fluctuations and system limitations, we generally prefer to facilitate a return

I bought a T-shirt at a concert. Can I send it to the online store as a return?

We generally only facilitate returns for items purchased directly from our site. We cannot issue refunds for items purchased elsewhere. However, if we sell the same item you’ve purchased, and we have the size you need, we can potentially facilitate a